Which of the following statements is true of service employees
A) They require good human interaction skills and strong cross-selling skills.
B) They perform mechanized and rigid processes.
C) They have little or no interaction with customers.
D) They rely more on hard technology than soft technology to perform work.

Question

Quizplus · Accepted Answer

Service employees require good human interaction skills and strong cross-selling skills to effectively communicate with customers and increase sales. They are responsible for delivering personalized and attentive service to customers, which requires soft skills such as empathy, active listening, and problem-solving. They may use technology to assist them in their work, but soft skills are crucial for success in the service industry.

Which of the Following Statements Is True of Service Employees