Which of the following statements is true of service facilities
A) They need to be in close proximity to customers.
B) They store their services as physical inventory.
C) They require employees with stronger technical skills than behavioral skills.
D) They rely more on hard technology than soft technology to perform work.

Question

Quizplus · Accepted Answer

Service facilities need to be in close proximity to customers because customers cannot bring their service needs to the facilities. The facilities have to be accessible to customers. The other options are incorrect as service facilities do not store their services as physical inventory, require employees with a mix of technical and behavioral skills, and use more soft technology than hard technology.

Which of the Following Statements Is True of Service Facilities