Daniel is a front-desk manager at Refington Hotel, a mid-market hotel. During Daniel's shift last week, he received 29 customer complaints. A total of 428 guests had stayed in the hotel that week. Given this information, find out the errors per million opportunities.
A) 400 errors per million opportunities
B) 23456 errors per million opportunities
C) 67757 errors per million opportunities
D) 14758620 errors per million opportunities

Question

Quizplus · Accepted Answer

To find the errors per million opportunities, we need to first calculate the total number of opportunities for errors. In this case, that would be the total number of guests who stayed at the hotel during Daniel's shift, which is 428. Therefore, the total number of opportunities for errors is 428 x 1,000,000 = 428,000,000.

Next, we need to calculate the actual number of errors, which is 29.

Finally, we can calculate the errors per million opportunities using the formula: (Number of errors / Number of opportunities) x 1,000,000. Plugging in our numbers, we get: (29 / 428,000,000) x 1,000,000 = 0.067757 errors per million opportunities.

Therefore, the answer is C, which is the closest option to 0.067757.

Daniel Is a Front-Desk Manager at Refington Hotel, a Mid-Market