Question 1

Nokia's loss of market share of U.S. cell phone business as a result of:
A) lack of technological skills
B) too much focus on the growing emerging markets
C) conscious strategic decisions made by the company
D) all of the above
E) none of the above

Accepted Answer

Nokia's loss of market share was largely due to conscious strategic decisions, such as sticking with their own operating system instead of adopting Android, which led to a decline in competitiveness.

Question 2

A trigger event refers to:
A) a shift in the environment that precipitates a need for altered strategies and new patterns of employee behavior.
B) large-scale, long-term reorientation of most or all of the central aspects of organizational life.
C) small, incremental improvements typically in organizational processes and technologies.
D) changes in only the external environment.
E) changes in only the internal environment.

Accepted Answer

A trigger event is typically a shift in the environment that necessitates changes in strategies and new patterns of employee behavior, indicating a need for the organization to adapt to new conditions.

Question 3

Employee resistance to change is caused by:
A) lack of participation in the process.
B) lack of communication about the goals and process.
C) imposing change.
D) mishandling of the process by management.
E) all of the above

Accepted Answer

All the options listed (lack of participation in the process, lack of communication about the goals and process, imposing change, and mishandling of the process by management) are common causes of employee resistance to change.

Question 4

Which of the following is a good example of a trigger event?
A) globalization
B) shifts in labor market
C) deregulations
D) mergers and acquisitions
E) all of the above

Accepted Answer

Trigger events are specific occurrences that prompt companies to reevaluate their strategies or operations. Globalization, shifts in the labor market, deregulations, and mergers and acquisitions all represent significant changes in the business environment that can trigger companies to adapt or reconsider their current paths.

Question 5

Managers can learn from employee resistance by:
A) finding creative ways to squelch the resistance.
B) giving the employees voice.
C) figuring out who they should fire.
D) learning how to automate as many production processes as possible.
E) none of the above

Accepted Answer

Employee resistance can be a valuable source of feedback for managers. By giving employees a voice, managers can understand their concerns and perspectives, which can lead to improvements in decision-making, processes, and workplace culture. This approach fosters a more inclusive and communicative environment, encouraging collaboration and innovation.

Question 6

Engaging executives in turnaround refers to:
A) hiring all new employees.
B) changing the technology throughout the organization.
C) stabilizing the company's financial position.
D) revamping the organization's strategy.
E) none of the above

Accepted Answer

Engaging executives in a turnaround typically involves stabilizing the company's financial position to ensure the organization can continue operating and eventually return to profitability.

Question 7

Changing techniques and tools refers to changes in:
A) organizational processes and technologies.
B) machines and equipment only.
C) employee capabilities.
D) outsourcing.
E) none of the above

Accepted Answer

Changing techniques and tools typically involve modifications in organizational processes and technologies, reflecting adjustments in how work is done and the tools used to accomplish tasks.

Question 8

The differences in culture, language, and the political-economic‐legal infrastructure of countries is referred to as:
A) psychic distance
B) power distance
C) globalization gap
D) diversity span
E) none of the above

Accepted Answer

Psychic distance refers to the differences in culture, language, and the political-economic-legal infrastructure of countries, affecting international business operations and strategies.

Question 9

Behavior change requires:
A) changing what employees do and how they do it.
B) changing employee relationship with others.
C) sustainable changes.
D) adaptive changes.
E) all of the above

Accepted Answer

Behavior change in an organizational context encompasses changing what employees do and how they do it, altering their relationships with others, and making both sustainable and adaptive changes.

Question 10

Transformational change seeks to __________employees to change their behaviors.
A) encourage
B) motivate
C) stimulate
D) force
E) coerce

Accepted Answer

Transformational change aims to motivate employees to change their behaviors by inspiring and engaging them, rather than using force or coercion.

Question 11

Strategic renewal refers to:
A) a change in an organization's strategy involving some combination of new products/services, new markets, and a new business model
B) changing senior management
C) renewing the existing strategy through reorganization
D) all of the above
E) none of the above

Accepted Answer

Strategic renewal involves a significant change in an organization's strategy, which can include introducing new products or services, entering new markets, or adopting a new business model. It's about fundamentally altering how the company operates to ensure long-term success and adaptability. Choices B and C describe actions that might be part of a strategic renewal process but do not encompass its full scope.

Question 12

When people participate in the process of defining a problem and its solution, they will be:
A) more likely to hesitate on changing their behavior.
B) more likely to change their behaviors in accordance with that solution.
C) more likely to resist the change.
D) more likely to be productive.
E) more likely to be less productive.

Accepted Answer

When people are involved in defining a problem and its solution, they have a sense of ownership and understanding, making them more likely to adopt and support the changes needed.

Question 13

Going global always means:
A) increased profits
B) new synergies
C) loss of jobs in the home country
D) organizational change
E) all of the above

Accepted Answer

Going global often necessitates organizational change to adapt to new markets, manage a more diverse workforce, and integrate global operations. The other options are possible outcomes but not guaranteed.

Question 14

Effective strategic renewal efforts combine aspects of______ , ________change, and_______ change.
A) employee; production; finance
B) turnaround; tools and techniques; transformational behavioral
C) management; employee; customer
D) customer; environment; participation
E) none of the above

Accepted Answer

Effective strategic renewal efforts typically involve turnaround strategies, the use of tools and techniques, and transformational behavioral change to adapt and improve organizational performance.

Question 15

Which of the following is NOT a reason to go global?
A) outsource some activities previously done in the home country
B) seek raw materials
C) seek strategic alliances
D) expand into new markets
E) simplify operations

Accepted Answer

Going global typically involves complexities such as dealing with different cultures, regulations, and market dynamics, which can make operations more complex rather than simplifying them.

Question 16

Which of the following is NOT one of the faces of change:
A) transformation
B) transition
C) turnaround
D) tools and techniques

Accepted Answer

The answer of Which of the following is NOT one...

Question 17

Discontinuous change is:
A) large-scale, short-term reorientation of most or all of the central aspects of organizational life customers have to be involved.
B) large-scale, long-term reorientation of most or all of the central aspects of organizational life customers have to be involved.
C) change that occurs over-time, effecting isolated parts of an organization
D) all of the above
E) none of the above

Accepted Answer

Discontinuous change is a large-scale, long-term reorientation of most or all of the central aspects of organizational life.

Question 18

_________refers to the setting and circumstances in which employees work.
A) Organizational context
B) Organizational dynamics
C) Behavioral dynamics
D) Organizational performance
E) Behavioral performance

Accepted Answer

Organizational context refers to the environment, culture, and structure within which employees operate. It encompasses the conditions and factors that influence how work is performed and how employees interact within the organization.

Question 19

________directly targets patterns of employee actions and interactions in order to achieve and sustain outstanding performance.
A) turnaround change
B) radical change
C) characteristic change
D) transformational change
E) productivity change

Accepted Answer

Transformational change directly targets patterns of employee actions and interactions to achieve and sustain outstanding performance by fundamentally altering the culture and operations of an organization.

Question 20

Employees often resist change because:
A) they are often old and old people don't like change.
B) they are low-level employees not capable of understanding change.
C) it is natural to resist change.
D) they were not involved in the process.
E) all of the above

Accepted Answer

The answer of Employees often resist change because:
A) they are...

Quiz 1: Organizational Change

Nokia's loss of market share of U.S. cell phone business as a result of:

A trigger event refers to:

Employee resistance to change is caused by:

Which of the following is a good example of a trigger event?

Managers can learn from employee resistance by:

Engaging executives in turnaround refers to:

Changing techniques and tools refers to changes in:

The differences in culture, language, and the political-economic‐legal infrastructure of countries is referred to as:

Behavior change requires:

Transformational change seeks to __________employees to change their behaviors.

Strategic renewal refers to:

When people participate in the process of defining a problem and its solution, they will be:

Going global always means:

Effective strategic renewal efforts combine aspects of , change, and_ change.

Which of the following is NOT a reason to go global?

Which of the following is NOT one of the faces of change:

Discontinuous change is:

_________refers to the setting and circumstances in which employees work.

________directly targets patterns of employee actions and interactions in order to achieve and sustain outstanding performance.

Employees often resist change because: