According to the textbook, total quality management is a philosophy of management driven by continual improvement and responding to customer needs and expectations.

Name: According to the textbook, total quality management is a philosophy of management driven by continual improvement and responding to customer needs and expectations.
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Total quality management (TQM) is a management approach focused on continual improvement, customer satisfaction, and involvement of all employees in the organization.

According to the Textbook, Total Quality Management Is a Philosophy