Question 1

Verbal and nonverbal communication are highly structured and governed by rules.

Accepted Answer

Verbal and nonverbal communication are not highly structured and governed by rules. They are both flexible and context-dependent, and can vary greatly depending on the situation and the people involved.

Question 2

Nonverbal communication refers to message components other than words that generate meaning.

Accepted Answer

Nonverbal communication includes aspects such as tone of voice, facial expressions, body language, and gestures, which can convey meaning without the use of words.

Question 3

Immediacy strategies refer to
A) the extent to which you seem approachable or likable.
B) the extent to which you respond quickly and accurately to others' nonverbal behavior.
C) the extent to which you avoid masking or neutralizing your facial expressions.
D) the extent to which your nonverbal behavior repeats, complements, or contradicts what you say.
E) all of the above.

Accepted Answer

Immediacy strategies are primarily about how approachable or likable you appear, which aligns with choice A.

Question 4

Members of most work groups interact with one another at Hall's
A) intimate distance.
B) personal distance.
C) social distance.
D) business distance.
E) public distance.

Accepted Answer

Social distance is the typical range for interactions in work groups, allowing for comfortable communication without invading personal space.

Question 5

Anthropologist Edward T. Hall identifies four zones of interaction used by most North Americans. Which of the following answers is NOT one of Hall's zones?
A) intimate distance
B) personal distance
C) social distance
D) siness distance
E) public distance

Accepted Answer

Edward T. Hall's four zones of interaction are intimate distance, personal distance, social distance, and public distance. "Siness distance" is not one of Hall's identified zones.

Question 6

You can strengthen the meaning of a simple hello if your facial expression and tone of voice communicate genuine interest and pleasure in greeting someone. This is an example of the complementing function of nonverbal communication.

Accepted Answer

Nonverbal communication can complement verbal communication by reinforcing the message, such as using facial expressions and tone to enhance the meaning of words.

Question 7

More than 94 percent of the meaning we generate is conveyed through nonverbal behavior.

Accepted Answer

The claim that more than 94% of communication is nonverbal is a misinterpretation of studies by Albert Mehrabian, which only applied to specific contexts involving feelings and attitudes, not general communication.

Question 8

Waving hello or goodbye without saying anything is an example of the accenting function of nonverbal communication.

Accepted Answer

Waving hello or goodbye is an example of the substituting function of nonverbal communication, as the gesture replaces the verbal greeting or farewell.

Question 9

Which of the following questions can help you find ways to become more other-oriented?
A) Does their nonverbal behavior repeat, complement, accent, regulate, or substitute for what they say, or does it contradict their verbal messages?
B) Are their gestures emblems, illustrators, or adaptors?
C) Do their facial expressions mask, neutralize, intensify, or deintensify their thoughts and feelings?
D) Do they maintain or avoid eye contact?
E) all of the above

Accepted Answer

All the questions listed help in understanding and interpreting others' nonverbal cues, which is essential for becoming more other-oriented.

Question 10

Which technique for adapting facial expressions is used in the following example? You plaster a smile on your face when you hear that a colleague has been promoted to vice president, a job that you believed you would get.
A) masking
B) neutralization
C) intensification
D) deintensification
E) signification

Accepted Answer

The technique being used in the example is masking, where the person is hiding their true emotions (possibly disappointment or jealousy) with a fake smile.

Question 11

Anthropologist Edward T. Hall studies spatial relationships and how the distance between people communicates information about their relationship. He refers to this tendency as
A) territoriality.
B) markers.
C) proxemics.
D) chronemics.
E) kinesics.

Accepted Answer

Proxemics is the study of how people use space and the effects that population density has on behavior, communication, and social interaction, which is what Edward T. Hall focused on in his studies of spatial relationships.

Question 12

Because facial muscles are difficult to control, a person's facial expressions can reveal deception and lying.

Accepted Answer

The answer of Because facial muscles are difficult to control,...

Question 13

Overall, most people's ability to accurately detect deception is equivalent to the flip of a coin: about fifty-fifty.

Accepted Answer

Research has shown that the average person's ability to detect deception is only slightly better than chance, with accuracy rates around 54%.

Question 14

Which technique for adapting facial expressions is used in the following example? When Iantha learns that her former boyfriend is dating her best friend, she conceals her consternation by shrugging her shoulders as if to say "it's no big deal."
A) masking
B) neutralization
C) intensification
D) deintensification
E) signification

Accepted Answer

Deintensification involves toning down or reducing the intensity of one's facial expressions to conceal their true emotions. In this example, Iantha's shoulder shrug is a way of deintensifying her consternation and conveying that she is not bothered by the news of her ex-boyfriend dating her best friend.

Question 15

A mixed message is a contradiction between verbal and nonverbal meanings.

Accepted Answer

A mixed message occurs when there is a discrepancy between what someone says and their body language or tone of voice. This can create confusion, as the verbal and nonverbal messages are sending conflicting signals.

Question 16

Nonverbal communication is more believable than verbal communication because it seems spontaneous and revealing.

Accepted Answer

Nonverbal communication involves gestures, facial expressions, and body language which are often subconscious and difficult to control. Therefore, they are seen as more honest and genuine compared to verbal communication which can be scripted or manipulated.

Question 17

Nonverbal communication has few agreed-upon rules and can communicate multiple and ambiguous messages.

Accepted Answer

Nonverbal communication is often open to interpretation and can vary greatly across different cultures and contexts, leading to multiple and sometimes ambiguous messages.

Question 18

Which technique for adapting facial expressions is used in the following example? You are thrilled that you've made the dean's list, but you downplay showing your excitement among friends who didn't make the dean's list.
A) masking
B) neutralization
C) intensification
D) deintensification
E) signification

Accepted Answer

The technique used in this example is deintensification, which involves downplaying or toning down our emotional expressions to fit in with social norms or expectations. The person is happy about making the dean's list, but they do not want to make their friends who didn't make the list feel bad, so they tone down their expression of excitement.

Question 19

What are the distance parameters most North Americans use when interacting with close personal friends and family members?
A) 0 to 18 inches
B) 18 inches to 4 feet
C) 4 feet to 8 feet
D) 8 feet to 12 feet
E) 12 feet to 15 feet

Accepted Answer

The answer of What are the distance parameters most North...

Question 20

All of the following research on eye behavior is true except
A) we look at people and things we like.
B) men look more at their conversational partner than women do.
C) we look more at another person when seeking approval or wanting to be liked.
D) when we avoid looking at someone directly, it's an intentional act.
E) our pupils dilate when we look at someone or something that is appealing or interesting to us.

Accepted Answer

Research indicates that women tend to look more at their conversational partners than men do, not the other way around.

Quiz 6: Nonverbal Communication

Verbal and nonverbal communication are highly structured and governed by rules.

Nonverbal communication refers to message components other than words that generate meaning.

Immediacy strategies refer to

Members of most work groups interact with one another at Hall's

Anthropologist Edward T. Hall identifies four zones of interaction used by most North Americans. Which of the following answers is NOT one of Hall's zones?

You can strengthen the meaning of a simple hello if your facial expression and tone of voice communicate genuine interest and pleasure in greeting someone. This is an example of the complementing function of nonverbal communication.

More than 94 percent of the meaning we generate is conveyed through nonverbal behavior.

Waving hello or goodbye without saying anything is an example of the accenting function of nonverbal communication.

Which of the following questions can help you find ways to become more other-oriented?

Which technique for adapting facial expressions is used in the following example? You plaster a smile on your face when you hear that a colleague has been promoted to vice president, a job that you believed you would get.

Anthropologist Edward T. Hall studies spatial relationships and how the distance between people communicates information about their relationship. He refers to this tendency as

Because facial muscles are difficult to control, a person's facial expressions can reveal deception and lying.

Overall, most people's ability to accurately detect deception is equivalent to the flip of a coin: about fifty-fifty.

Which technique for adapting facial expressions is used in the following example? When Iantha learns that her former boyfriend is dating her best friend, she conceals her consternation by shrugging her shoulders as if to say "it's no big deal."

A mixed message is a contradiction between verbal and nonverbal meanings.

Nonverbal communication is more believable than verbal communication because it seems spontaneous and revealing.

Nonverbal communication has few agreed-upon rules and can communicate multiple and ambiguous messages.

Which technique for adapting facial expressions is used in the following example? You are thrilled that you've made the dean's list, but you downplay showing your excitement among friends who didn't make the dean's list.

What are the distance parameters most North Americans use when interacting with close personal friends and family members?

All of the following research on eye behavior is true except