The Nurse Hears About an Afternoon Shift Nursing Assistant Using

The nurse hears about an afternoon shift nursing assistant using the telephone in one of the resident's rooms to talk to friends and not completing assigned resident care duties. What is the most important action of the nurse before confronting the assistant?

A) Review the facility's guidelines for probation.
B) Visit each of the residents in the assistant's care assignment.
C) Call the nursing supervisor to initiate the termination process.
D) Write a detailed narrative of the nursing assistant's complaints.