A manager was interested in how to make government more customer-friendly .She decided to conduct an in-depth study of two branch offices of the Department of Motor Vehicles: one with a reputation for very friendly staff, and one with notoriously poor service .Based on this description, how would you categorize the design of this research?
A)Focus group
B)Case study
C)Content analysis
D)All of the above

Question

Quizplus · Accepted Answer

The research involves an in-depth study of two specific instances (branch offices) to understand a broader issue, which aligns with the case study method.

A Manager Was Interested in How to Make Government More