One of Garvin's 8 factors that comprise quality as viewed by the customer is performance. Performance refers to the ________.
A) primary operating characteristics of the product or service
B) delivery speed of the product or service
C) number of product or service features
D) customer viewed dependability of the product or service
Correct Answer:
Verified
Q14: There are four supply chain cost-reduction strategies
Q15: A major goal of the supply chain
Q16: Motorola established its 6-sigma quality improvement program
Q17: The term _ was coined to signify
Q18: A _ is something that your company
Q20: Best-in-class companies manage quality and achieve a
Q21: In well-managed customer-of-choice relationships, information systems of
Q22: The American Customer Satisfaction Index shows that
Q23: One of the key benefits of "Innovation"
Q24: The text suggests that early supplier involvement
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents