A Nurse Is Working with a Patient and Attempts to Communicate

A nurse is working with a patient and attempts to communicate effectively with the patient. Techniques the nurse can use to help communication include (select all that apply) :

A) Clarifying terms.
B) Remaining silent.
C) Asking open-ended questions.
D) Offering false reassurance.
E) Discouraging the person from expressing feelings that are unacceptable.