Measuring lead times to fulfill customer orders, defect levels, on-time deliveries, performance/service levels, defect handling times are all measures for which aspect of the balanced scoreboard approach to corporate objective-setting:

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These measures are all related to how well the company is serving its customers, which falls under the Customer Perspectives category of the Balanced Scorecard approach. This approach focuses on evaluating performance from the customer's viewpoint, including satisfaction, retention, and the quality of the product or service delivered.

Measuring Lead Times to Fulfill Customer Orders, Defect Levels, On-Time