Cindy, a college secretary, discarded transcript updates instead of filing them.David, the dean, spoke to Cindy this morning about the quality and timing issues that her actions had caused.Cindy apologized and said she had no idea that a semester's worth of information mattered.She vaguely remembered filing transcripts about 6 months ago, right after she started this job, and discarding unofficial updates at that time.She told David that this wouldn't happen again, but that he should have done a better job of training her about what paperwork was important.Her work was usually accurate, but there were several similar instances.David had only issued verbal warnings to this point.What should David do?

Question

Quizplus · Accepted Answer

David should issue a written warning to formally document the issue, outline the solution, and specify any follow-up actions if the problem recurs, as this is a more constructive approach to address the issue and prevent future occurrences.

Cindy, a College Secretary, Discarded Transcript Updates Instead of Filing