Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that employees will "give away the store" to satisfy complaining customers.From this statement, it would appear that Carlzon was opposed to:

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Carlzon's statement implies a concern about giving employees too much autonomy or power in decision-making, which could lead to excessive concessions to customers. Empowerment involves granting employees more authority and responsibility, which is what Carlzon seems to caution against in this context.

Jan Carlzon, Former President of Scandinavian Airlines (SAS), Has Said