Question 1

When nurses at Children's Memorial Medical Center were asked what makes a great place to work.They responded with, "Great places to work have leaders that listen to staff feedback and act upon it.At great places to work, staff value developing their job expertise, actively support teamwork, are passionate about providing quality service, and are not afraid to take risks and try innovative approaches.Mutual respect is the interpersonal chemistry that produces a collegial environment that inspires excellence at great places to work." From this information, it appears that the nurses would also appreciate a _____ approach to management.

Accepted Answer

Theory Y management emphasizes trust, collaboration, and the belief that employees are motivated by intrinsic factors, aligning with the nurses' appreciation for feedback, teamwork, innovation, and mutual respect.

Question 2

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

Accepted Answer

Theory X management style is based on the assumption that employees are inherently lazy and will avoid work if they can. It believes that workers need to be closely supervised and comprehensive systems of controls developed. A manager with a Theory X approach believes that employees are motivated primarily by money and security.

Question 3

In Maslow's theory, the need to belong to informal social groups both on and off the job is an example of _____ needs.

Accepted Answer

Maslow's hierarchy of needs places social needs, including the need for belonging and love, in the middle of the hierarchy, above physiological and safety needs but below esteem and self-actualization needs. Social needs encompass the human desire for interpersonal relationships and being part of a group.

Question 4

According to Theory X, workers _____ their work.

Accepted Answer

Theory X, a concept developed by Douglas McGregor, posits that employees inherently dislike work and will avoid it if they can, necessitating control and coercion to get them to perform.

Question 5

Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:

Accepted Answer

This statement aligns with Theory Y assumptions, which suggest that work is as natural as play or rest and that people will exercise self-direction and self-control in the pursuit of organizational objectives when they are committed to them. Theory Y views employees as seeking responsibility and being motivated by the desire to fulfill their own potential.

Question 6

Fourteen million office workers in the US have their online activities under constant surveillance, according to the Denver-based Privacy Foundation.Worldwide, it reckons the number of employees under such surveillance totals around 27 million people. According to the foundation's Workplace Surveillance Project the low cost of snooping technology is the main reason why employers are employing a _____approach to management.

Accepted Answer

Theory X management assumes that employees are inherently lazy and will avoid work if they can, which aligns with the idea of employing constant surveillance to monitor employees' activities.

Question 7

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT:

Accepted Answer

Theory Y management style, as proposed by Douglas McGregor, emphasizes a participative approach to management, believing that workers are generally self-motivated, seek responsibility, and can work towards organizational goals without the need for constant and close supervision. Therefore, option C, which suggests the need for constant and close supervision, is not aligned with Theory Y principles.

Question 8

Motivation and maintenance factors are essential parts of a job-satisfier theory formulated by:

Accepted Answer

Frederick Herzberg developed the Two-Factor Theory, also known as the Motivation-Hygiene Theory, which distinguishes between motivation factors that increase job satisfaction and hygiene (maintenance) factors that, if absent, can cause dissatisfaction.

Question 9

According to Theory Y, workers _____ their work.

Accepted Answer

Theory Y, developed by Douglas McGregor, suggests that workers are motivated by various factors, including the desire for responsibility and the opportunity to be creative and solve problems. It posits that employees will exhibit self-direction and self-control when they are committed to the objectives of the task. Therefore, liking delegation and responsibility in their work aligns with the principles of Theory Y.

Question 10

Which of the following statements about Maslow's hierarchy of needs is true?

Accepted Answer

Maslow's hierarchy of needs is a motivational theory in psychology comprising a five-tier model of human needs, often depicted as hierarchical levels within a pyramid. Needs lower down in the hierarchy must be satisfied before individuals can attend to needs higher up. From the bottom of the hierarchy upwards, the needs are: physiological, safety, love and belonging, esteem, and self-actualization. Maslow emphasized that the lower level needs must be at least partially satisfied before the higher level needs would become motivators, thus supporting statement C.

Question 11

Which of the following statements about Theory Z style of management is true?

Accepted Answer

The answer of Which of the following statements about Theory...

Question 12

An article on the health care industry revealed several assumptions that health care administrators have adopted during the last decade.The administrators assume their (1) employees have several interests other than work and will work only to the degree necessary.(2) employees will accept additional responsibilities only if they receive rewards, and (3) employees exhibit little loyalty and will leave employment for reasons that are in their short-term interest.These assumptions lead support to the _____ approach to management.

Accepted Answer

The assumptions listed align with Theory X style of management, which posits that employees are inherently lazy, lack ambition, resist change, are not particularly intelligent, and must be coerced or controlled to achieve organizational objectives.

Question 13

The Theory Z style of management emphasizes:

Accepted Answer

The Theory Z style of management, which was developed by William Ouchi, emphasizes long-term employment, which is believed to foster a strong sense of commitment and loyalty among employees. This approach contrasts with other management styles that might prioritize rapid career advancement, specialization, formal control mechanisms, or individual decision-making processes.

Question 14

Bart Pietz works as a paramedic.Because he has just worked a plane crash and has been 20 hours without rest, he is extremely sleepy.Pietz needs to satisfy his _____ need.

Accepted Answer

Pietz's need for sleep falls under physiological needs, which are the most basic human needs according to Maslow's hierarchy, including food, water, warmth, and rest.

Question 15

A Theory X manager would assume his or her workers are:

Accepted Answer

Theory X managers assume that employees are inherently lazy and will avoid work if they can, which is why they believe employees need to be closely supervised and controlled.

Question 16

_____ is responsible for identifying the Theory Z style of management.

Accepted Answer

William Ouchi is credited with identifying the Theory Z style of management, which integrates Japanese and American business practices.

Question 17

Theories X and Y management styles are the result of studies by:

Accepted Answer

Douglas McGregor is the theorist behind the development of Theory X and Theory Y management styles, which describe two contrasting models of workforce motivation and behavior.

Question 18

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost.According to Maslow's theory of need, Hendrix more than likely satisfied his _____ need.

Accepted Answer

According to Maslow's hierarchy of needs, self-actualization represents the fulfillment of one's potential and is considered the highest level of psychological development. Jimi Hendrix, by stretching his ability to the utmost as a guitarist, would be satisfying his self-actualization need, as this involves realizing personal potential, self-fulfillment, seeking personal growth, and peak experiences.

Question 19

When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself.What a man can be, he must be," he was more than likely referring to man's:

Accepted Answer

Maslow's statement reflects the concept of self-actualization, which is the realization or fulfillment of one's talents and potentialities and is considered the highest level of psychological development in Maslow's hierarchy of needs.

Question 20

Safeway Stores has installed dashboard computers in their trucks to monitor the delivery truck drivers as they work their routes.Safeway is checking on drivers to make sure they are working.This mistrust of employees derives from trust in the veracity of:

Accepted Answer

The Theory X style of management assumes that employees are inherently lazy and will avoid work if they can, which leads to a mistrust of employees and the need for constant supervision and control, as demonstrated by Safeway's installation of dashboard computers to monitor their drivers.

Quiz 9: Motivating Employees