Question 1

According to the Sports Business Journal, Levy Restaurants is the leading purveyor of premium food at major sports venues.It has chefs that specialize in the preparation of various foods working at different sports venues.For the Super Bowl, Levy flew in more than two dozen of its chefs from venues to prepare food to feed the Super Bowl crowd.The chefs had the necessary _____ skills.

Accepted Answer

The chefs had the necessary technical skills, as this term refers to the specific expertise and abilities required to perform tasks related to food preparation and culinary arts, which is essential for feeding a large crowd at an event like the Super Bowl.

Question 2

Which of the following statements about managerial skills is true?

Accepted Answer

All the statements accurately describe the use and importance of different managerial skills at various levels of an organization. Technical skills are indeed most crucial at lower levels, conceptual skills are key for top-level managers, human relations skills are essential at all levels but particularly for first-level managers, and global management skills are necessary for operating in a culturally diverse environment.

Question 3

Kent Huston is a middle manager at a management consulting company.He has the ability to negotiate, impress the right people, and make the right connections.Huston has _____ skills.

Accepted Answer

Kent Huston's ability to negotiate, impress the right people, and make the right connections are indicative of human relations skills. These skills are crucial for effectively interacting and communicating with others, which is essential for a middle manager in a management consulting company.

Question 4

Alysha Johnson is a manager who communicates effectively, successfully motivates and leads her workers, and allows them leeway in making decisions.Copeland is said to have good:

Accepted Answer

Alysha Johnson's ability to communicate effectively, motivate and lead her workers, and allow them decision-making leeway indicates strong human relations skills, which are essential for effective management and leadership.

Question 5

In the _____ management role, managers act as liaisons and develop and maintain contacts outside their own departments.

Accepted Answer

In the interpersonal management role, managers act as figureheads, leaders, and liaisons, involving duties that require them to develop and maintain contacts outside their own departments to gather information and resources.

Question 6

According to the Sports Business Journal, Levy Restaurants is the leading purveyor of premium food at major sports venues.Levy has fed the masses at the Super Bowl, the Grammys, the Kentucky Derby, and the NBA All-Star Game.It catered last year's World Series and the MTV Video Music Awards, plus hundreds of regular-season games of football, baseball, basketball, hockey, and NASCAR races.So when the company purchased 150 pounds of steak and chicken, eighty pounds of noodles, ingredients for 48 gallons of shrimp bisque, 400 sushi rolls, and 25 pounds of jambalaya and succotash, it was more than likely a _____ decision.

Accepted Answer

The decision is likely a programmed decision because Levy Restaurants regularly caters large events and would have established procedures for purchasing food in large quantities.

Question 7

Allocation of resources, approval of projects, and authorization of budgets are all activities that a manager performs in his or her _____ management role.

Accepted Answer

These activities are part of a manager's decisional role, where they make key decisions regarding resource allocation, project approvals, and budget authorizations.

Question 8

_____ is the art of attaining organizational objectives through use of people and other resources.

Accepted Answer

The answer of _____ is the art of attaining organizational...

Question 9

Which of the following is NOT a current trend in management and leadership?

Accepted Answer

Increasing dependence on autocratic leadership is not a current trend in management and leadership. Modern trends lean more towards participative, transformational, and situational leadership styles that encourage collaboration, adaptability, and empowerment of team members.

Question 10

No matter what the crisis, there are some basic guidelines managers should follow to minimize the negative outcomes.Which of the following is an example of one of those guidelines?

Accepted Answer

Asking for help when needed is a universally recognized guideline for managing crises effectively. It ensures that managers are not overwhelmed and can access additional resources or expertise to address the situation more efficiently.

Question 11

_____ is the setting of goals and then the design of the strategies, policies, and methods for achieving the goals.

Accepted Answer

The answer of _____ is the setting of goals and...

Question 12

Tawna Reed was hired for a top managerial position in Nike Corporation because she had creative ability and a good overall feel for the athletic shoe industry.Reed is said to have good _____ skills.

Accepted Answer

Reed's ability to have a creative ability and a good overall feel for the athletic shoe industry indicates she possesses conceptual skills, which involve the ability to see the organization as a whole and understand how different parts of the company can fit together.

Question 13

Textron Corporation is establishing a legal division.The newly appointed head of the division is organizing, hiring people, and operating the division.This division head is performing a(n) _____ management role.

Accepted Answer

The division head is making decisions related to organizing, hiring, and operating, which are key aspects of a decisional management role.

Question 14

The ability to view an organization as a whole, to understand how the various parts fit together, and how it relates to other organizations is a(n) _____ skill.

Accepted Answer

Conceptual skills involve the ability to view the organization as a whole, understanding how different parts of the organization fit together and how the organization relates to others in the industry. These skills are crucial for top-level managers and leaders to develop strategies and make decisions that consider the organization's overall objectives and environment.

Question 15

New Bedford College keeps all of its records on computers.When a student registers for a class, the computer is checked to make sure that the student has all of the prerequisites for the class.Last fall, the computer went down during the first day of registration.The registrar's office had to make a _____ decision in which it was decided that the registration period would be extended to an unprecedented five days even though this would mean that classes would have to start later, and there would be fewer class meetings.

Accepted Answer

Nonprogrammed decisions are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization. Extending the registration period due to a computer failure is an example of a nonprogrammed decision because it is an unusual situation that requires a specific, tailored response.

Question 16

Managers typically follow five steps in the decision-making process.The first step is to:

Accepted Answer

The first step in the decision-making process is to recognize or define the problem or opportunity. This step involves identifying the issue that needs to be addressed or the opportunity that can be leveraged, setting the stage for the subsequent steps in the decision-making process.

Question 17

All of the following are human relations skills EXCEPT:

Accepted Answer

Human relations skills focus on interpersonal interactions, understanding, and collaboration among people in a workplace. Programming a computer is a technical skill, not a human relations skill.

Question 18

The specialized knowledge and ability that a person brings to a job, such as computer programming, is called a(n) ______ skill.

Accepted Answer

Technical skills refer to the specific knowledge and abilities required to perform specialized tasks, such as computer programming, in a job.

Question 19

_____ skills refer to a manager's ability to operate in diverse cultural environments.

Accepted Answer

Global management skills refer to a manager's ability to operate effectively in diverse cultural environments, as they encompass understanding and managing cultural differences in a global context.

Question 20

_____ is using the least possible amount of resources to get work done.

Accepted Answer

The answer of _____ is using the least possible amount...

Quiz 6: Management and Leadership in Todays Organizations