Cody is a manager at Valvco and is creating a measure map. Cody is correct in assessing that if median training hours per employee predict the improvement of delivery times to the customer, then delivery times is the lagging indicator and median training hours per employee is the leading indicator.

Question

Quizplus · Accepted Answer

In this context, the median training hours per employee is a leading indicator because it predicts future changes and can influence the outcome, which is the improvement of delivery times. Delivery times, being the outcome that is measured after the fact, serve as the lagging indicator, reflecting the results of prior actions such as training.

Cody Is a Manager at Valvco and Is Creating a Measure