Nonfinancial performance measures in the balanced scorecard such as customer satisfaction are often _____ of future financial performance.

Question

Quizplus · Accepted Answer

Leading indicators are metrics that precede an event or predict future outcomes, and in the context of the balanced scorecard, nonfinancial measures like customer satisfaction are often seen as predictors of future financial performance.

Nonfinancial Performance Measures in the Balanced Scorecard Such as Customer