At Five Star Vehicles, employees are grouped into teams. Each team is responsible for assembling an entire automobile. Five Star gives each team freedom and flexibility to decide how to divide up the work. The company keeps the employees informed about how their cars are selling, and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires. Five Star Vehicles is using a strategy of

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Job enrichment is a motivational strategy that emphasizes motivating employees by making the work itself more interesting, meaningful, and rewarding. By allowing the employees to assemble entire cars, Five Star Vehicles is providing skill variety, task identity, and task significance, all of which contribute to the meaningfulness of the job. By giving the teams the freedom and flexibility to decide how to divide up the work, Boss is providing autonomy, which gives employees a feeling of responsibility. And, by providing employees with clear information about customer reactions, Five Star Vehicles is providing feedback, which gives employees a feeling of achievement and recognition.

At Five Star Vehicles, Employees Are Grouped into Teams