Question 1

When reflecting upon the newer generation, each older generation says the same thing:

Accepted Answer

The answer of When reflecting upon the newer generation, each...

Question 2

Ronald, the CEO of Extel Micro-a technology provider with 17,000 employees-answers his own phone and takes calls from employees of all levels. He actually loves to hear about what employees think the company is doing right and what they could be doing better. Ronald is building teamwork by

Accepted Answer

To create an organizational culture that rewards listening, employees must feel free to say anything they deem appropriate.

Question 3

Damon is assigned a different job at Simons' Securities every month. Damon enjoys the task variety and finds that switching jobs on a regular basis keeps the work from becoming boring. Simons' is using a technique known as job

Accepted Answer

Job rotation is the strategy of moving employees from one job to another to make the work more interesting and challenging, thus increasing worker motivation.

Question 4

In a high-context culture

Accepted Answer

In a high-context culture, relationship building and group trust are considered very important and occur before performing business tasks. This is because high-context cultures rely heavily on nonverbal cues and indirect communication, which require a high level of trust and understanding between the parties involved. Therefore, it is essential for individuals to build strong relationships and establish a foundation of trust before engaging in business transactions.

Question 5

Generation X employees are likely to

Accepted Answer

According to research, Generation X employees place a higher value on career security rather than job security. They are also known to prioritize work-life balance and value stability in their careers.

Question 6

At Five Star Vehicles, employees are grouped into teams. Each team is responsible for assembling an entire automobile. Five Star gives each team freedom and flexibility to decide how to divide up the work. The company keeps the employees informed about how their cars are selling, and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires. Five Star Vehicles is using a strategy of

Accepted Answer

Job enrichment is a motivational strategy that emphasizes motivating employees by making the work itself more interesting, meaningful, and rewarding. By allowing the employees to assemble entire cars, Five Star Vehicles is providing skill variety, task identity, and task significance, all of which contribute to the meaningfulness of the job. By giving the teams the freedom and flexibility to decide how to divide up the work, Boss is providing autonomy, which gives employees a feeling of responsibility. And, by providing employees with clear information about customer reactions, Five Star Vehicles is providing feedback, which gives employees a feeling of achievement and recognition.

Question 7

Which of the following statements about cultural differences in the workplace is most accurate?

Accepted Answer

In the future, effective managers will find that they must get to know each worker personally and tailor the motivational effort to the individual. This is particularly true because of cultural differences that arise due to the globalization of business and due to differences among employees from different generations.

Question 8

After several years of higher education, Tom and Zoe Dash were awarded their Ph.D. degrees and found jobs at a university, where they plan to work in research labs. Tom's lab is very large with at least 15 research faculty like himself and 25 graduate students whose benches are all together on one side of the laboratory. Zoe's lab is similar in size, but graduate student benches are interspersed with faculty. From the very beginning, Tom was referred to as Dr. Dash by the graduate students. Zoe and the graduate students in her lab are on first-name basis. As a student of management, which of the following statements would you consider good advice to the managers (also known as the principal investigators) of these labs?

Accepted Answer

Open communication occurs more easily when barriers to communication such as the use of titles rather than first names are removed. Also, physical space can be created such that management and employees can more easily converse and share ideas.

Question 9

When it comes to motivating Millennials and Gen Xers, it is important for managers to know that they have a few things in common. One important likeness is

Accepted Answer

Due to unprecedented changes in the past twenty years, in almost every external environment (economic, political, social, etc.), these generations were raised to expect change.

Question 10

Until recently, Visual Electronics manufactured Blu-ray players on an assembly line with each worker performing only one simple task. Three months ago, the company began allowing individual employees to assemble entire systems, test the components, and even install the software that Visual Electronics includes with each of its players. Visual Electronics's new production method is an example of

Accepted Answer

Job enlargement is a method of increasing motivation by combining a series of tasks into one job that is more challenging and interesting.

Question 11

As a group, Millennials tend to be

Accepted Answer

Millennials are known for their adaptability and ability to use technology, as they were the first generation to grow up fully immersed in the digital age. They are also considered to be more tolerant and accepting of diversity than previous generations.

Question 12

Baby Boomers as managers need to understand that

Accepted Answer

Research suggests that Gen X and Gen Y employees value flexibility in the workplace, such as flexible schedules and remote work options. This differs from the traditional top-down management style that may have been prevalent during the Baby Boomer generation. As managers, Baby Boomers need to be aware of this shift in values and adapt their management style accordingly to retain and motivate younger employees.

Question 13

Even across generations, motivation is likely to

Accepted Answer

Motivation is likely to come from the job itself across generations, as the nature of work may change but the basic need for meaningful work and a sense of purpose remains consistent.

Question 14

Motivational formulas are

Accepted Answer

Motivational formulas are tailored to the individual because different people are motivated by different things. A formula that works for one person may not work for another. It is important to understand the unique needs and desires of each individual in order to motivate them effectively.

Question 15

A strength of Generation X managers is likely to be their

Accepted Answer

Generation X managers are known for their ability to provide feedback to employees, as they grew up in a culture that valued constructive criticism and personal growth. They are more likely to view feedback as a tool to help individuals improve, rather than a negative criticism.

Question 16

In a low-context culture

Accepted Answer

The answer of In a low-context culture
...

Question 17

The generation born between 1980 and 1995 is known as

Accepted Answer

The generation born between 1980 and 1995 is commonly known as Generation Y or the Millennial Generation. This generation is characterized by growing up during the rise of technology and the internet, as well as an increased focus on individualism and work-life balance. They are often seen as tech-savvy, socially conscious, and entrepreneurial. Neither A nor B include this birth range, and D refers to the generation born after 1995.

Question 18

At one of the new Mountain View Community College campuses, administrative staff members are trained on a number of jobs including general student registration procedures, advising, counseling, computer support, and faculty assistance. Although Ashley usually registers students and Phillip usually advises students, they can easily switch roles and help each other out during busy times. They can also be called into a classroom to assist an instructor troubleshoot a computer issue. Unlike other colleges where lines are long and students must come back several times in order to be served, at Mountain View, you never hear someone say, "It's not my job!" This campus has successfully implemented

Accepted Answer

Job rotation is the practice of training several employees to perform several different jobs. Employees are moved from one job to another, depending on the firm's needs.

Question 19

If "fun and stimulation" are rated as important job criteria by Millennials, which of the following might be a way to motivate this generation?

Accepted Answer

Most employees who have the opportunity to innovate at work will find their jobs more fun and stimulating. Job rotation may also help to create a stimulating environment.

Question 20

In order to understand how to motivate the various generations, we need to understand each generation's preferred mode of communication. Look at the following chart and fill in the blank cell.

Accepted Answer

Baby boomers prefer meetings and teleconferencing.

Quiz 10: Motivating Employees