When the requirements of the strategy match the current pre-service strengths and needs of the customers, then strategic managers should focus on maintaining those strengths, giving particular attention to those areas that have created competitive advantage.
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Q19: Which of the following is NOT what
Q20: Which of the following is central to
Q21: After-service includes follow-up (both clinical and marketing),
Q22: Segmentation is the process of identifying recognizable
Q24: Central to point-of-service delivery are issues such
Q25: Service delivery strategies and support strategies are
Q26: An organization's culture, structure, and strategic resources
Q27: Based on the results of the comparison
Q28: Pre-service strategies attempt to identify the specific
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