If a customer at a Zellers store brings a purchase to checkout,and the item is not priced,the clerk at the register can ask the customer what the price is.If the price is $25 or less,the clerk does not have to do a price check.The clerk has been given the authority to trust the customer to have quoted the correct price.Which of the following is illustrated by this sort of discretionary power?

Question

Quizplus · Accepted Answer

This illustrates empowerment, as the clerk has been given the authority to trust the customer and make a judgment call without having to ask for a price check or consult with a manager. This shows that the company has given the clerk the power to make decisions and take action, which is a key aspect of empowerment.

If a Customer at a Zellers Store Brings a Purchase