Melissa has started a new job as a bank teller.The first day, she makes a mistake counting back money to a customer and takes a longer than average time to do every task she is given.She decides that "she is stupid" and will never be able to do this job, so she quits.Melissa would not have quit her job so quickly if she had attributed her failure to
A) the first day jitters.
B) her general lack of preparation for professional work.
C) her immaturity.
D) the other employees being hostile towards her.

Question

Quizplus · Accepted Answer

If Melissa had attributed her mistake and difficulty on the first day to "first day jitters" or nervousness, she may have realized that with more experience and practice she could improve and become more efficient. Choosing B, C, or D would lead Melissa to believe that she is inherently incapable of performing the job, which is not necessarily true.

Melissa Has Started a New Job as a Bank Teller