In the _____ form of ecommerce, firms want to develop customer loyalty and repeat business but seldom develop a close working relationship with individual customers.
A) businesstoconsumer
B) businesstogovernment
C) consumertoconsumer
D) businesstobusiness

Question

In the _____ form of e­commerce, firms want to develop customer loyalty and repeat business but seldom develop a close working relationship with individual customers.
A) business­to­consumer
B) business­to­government
C) consumer­to­consumer
D) business­to­business

Quizplus · Accepted Answer

In the business-to-consumer (B2C) form of e-commerce, firms focus on selling products or services directly to individual consumers. While they may want to develop customer loyalty and repeat business, they typically do not develop a close working relationship with individual customers. B2C transactions tend to be more transactional in nature, with less emphasis on building long-term partnerships or collaborations.

In the _____ Form of E­commerce, Firms Want to Develop

In the _____ Form of Ecommerce, Firms Want to Develop