Question 1

As President of Idyllic Air Cargo, Inc., Mack needs to communicate complex messages to a variety of people located in multiple offices around the country on a regular basis. The most effective communication channel is:

Accepted Answer

Videoconferencing allows for visual and verbal communication, as well as the ability to share documents and presentations in real-time, making it the most effective communication channel for complex messages to be conveyed to multiple locations.

Question 2

Which of the following is NOT a factor to be considered when analyzing your audience?

Accepted Answer

Location is not a significant factor to consider when analyzing your audience. Factors such as expectations, education, and profession can greatly impact how you deliver your message to your audience.

Question 3

Today, Sol needs to tell Vinny something critical and complex about their jewelry business that could mean the difference between being in business and going out of business. Which channel of communication should Sol use?

Accepted Answer

When communicating complex and critical information, it is best to meet face-to-face. This allows for all questions to be answered and for both parties to fully understand the situation. Emails or voice mails can be misinterpreted or misunderstood, and sending a third party to deliver the message can be seen as unprofessional.

Question 4

_____ uses state­of­the­art equipment to provide people in a variety of locations the opportunity to participate interactively in a presentation, while providing a high degree of channel richness.

Accepted Answer

Videoconferencing allows for real-time interactive communication while using state-of-the-art equipment, providing a high degree of channel richness. Emailing, blogging, and instant messaging do not necessarily require the use of advanced technology for communication.

Question 5

Carl and Steve were listening to their manager, Liam, when he was presenting his long­term plans for their team. At the end of the meeting, Liam felt that Carl was a better listener than Steve. Which of the following is Steve most likely to have exhibited?

Accepted Answer

Finishing someone's sentences can indicate impatience or a lack of active listening, suggesting that Steve was not fully attentive to Liam's presentation.

Question 6

A communication channel that allows recipients to receive not only the words in the message but also to hear the tone of voice and see the body language of the sender is said to be a(n):

Accepted Answer

A communication channel that allows recipients to receive not only the words in the message but also to hear the tone of voice and see the body language of the sender is considered a rich channel. Rich channels allow for more complete and accurate communication, as they provide additional cues and context beyond just the words being spoken or written.

Question 7

The richness of a communication channel refers to:

Accepted Answer

The richness of a communication channel refers to the amount of information it can convey to recipients. Rich channels, such as face-to-face communication, tend to convey more information than lean channels, such as text messages.

Question 8

Which of the following is NOT a recommended tip to pick the right words for effective communication?

Accepted Answer

Being expansive is not a recommended tip for effective communication. Instead, it is suggested to be concise and precise while choosing the right words for communication. The other options, i.e., avoiding bias, using the active voice, and analyzing the audience are highly recommended to create effective communication.

Question 9

The proper choice of a communication channel depends mainly on the:

Accepted Answer

The proper choice of a communication channel should depend mainly on the preferences of the audience. It is important to consider which channel will be the most effective in reaching and engaging the intended audience. Factors such as age, location, and cultural background should be taken into account when choosing a channel. For example, younger generations may prefer social media platforms for communication, while older generations may prefer email or phone calls. It is crucial to tailor the communication channel to the audience to ensure the message is received and understood effectively.

Question 10

Which of the following is a recommended tip to pick the right words for communicating effectively?

Accepted Answer

The answer of Which of the following is a recommended...

Question 11

A(n) _____ should be used to deliver an important message to many people at the same time and experience the immediate response of the receivers of the message.

Accepted Answer

A in-person presentation allows the deliverer to communicate an important message to many people at once and receive immediate input or response from the receivers of the message. It also allows for non-verbal cues to be observed, such as facial expressions and body language. Voice mail, mass email, and instant message do not provide the same level of personal interaction and feedback.

Question 12

Samantha hadn't seen her business colleague in a few days and urgently required her opinion. Which of the following communication channels should Samantha use if she is going to use limited words and wants a relatively quick response?

Accepted Answer

Texting is the best choice for Samantha as it allows her to use limited words and receive a relatively quick response. The other options may be too time-consuming or require more words to convey her message.

Question 13

A(n) _____ is the communication channel with the highest level of channel richness and is used to deliver complex and individualized messages.

Accepted Answer

Face-to-face meetings allow for immediate feedback, nonverbal cues, and the ability to address complex issues in a personalized manner, making it the communication channel with the highest level of channel richness.

Question 14

Which of the following communication channels has the lowest degree of channel richness?

Accepted Answer

Email has the lowest degree of channel richness because it lacks immediate feedback, nonverbal cues, and tone of voice.

Question 15

Which of the following is unlikely to improve one's listening skills?

Accepted Answer

Relying solely on one's predispositions to predict what the speaker is going to say can actually hinder listening skills because it may cause the listener to jump to conclusions and not truly hear what the speaker is communicating. The other options listed actively involve the listener in the listening process and help to improve listening skills.

Question 16

A _____ is a preconception about members of a particular group.

Accepted Answer

A bias is a preconceived notion or prejudice towards a particular group, often based on stereotypes or limited information. Disinclination, propensity, and disposition do not necessarily involve preconceived notions about a group.

Question 17

One way to improve listening skills is by:

Accepted Answer

Taking notes helps to focus the mind and retain information, which in turn improves listening skills. The other options (speaking the moment the person stops, interrupting often, and not reviewing notes) can actually hinder effective listening.

Question 18

Due to an economic slowdown, Jamara, the CEO of Renington Limited is forced to make staff cuts. In order to deliver this information to the entire organization, which of the following communication channels should Jamara use?

Accepted Answer

When delivering news that may be difficult or unsettling, such as staff cuts, it is best to use a face-to-face communication channel like an in-person presentation. This allows for a personal touch, the ability to answer questions in real-time, and shows empathy towards those affected. Memos, voice mail, and telephone conversations are less personal and may come off as impersonal or cold.

Question 19

The Orion Corporation has just received a new order of cleaning equipment. Jackson needs to communicate this information as well as inventory instructions to the twenty­five employees working in maintenance. In this case, Jackson should use a(n) _____

Accepted Answer

A memo would be the best choice as it is a written document that allows for clear and concise communication to a large group of people. It can also serve as a reference for employees to consult at a later time. A telephone or text message may not reach all employees or be easily referenceable, and a face-to-face meeting may not be feasible for a large group.

Question 20

Chris has scheduled a meeting with Nancy, a friend, that he will have to postpone. To convey his message, Chris should _____.

Accepted Answer

Leaving Nancy a voice mail is the most appropriate option as it allows Chris to convey his message in a timely manner without inconveniencing Nancy. Additionally, it provides a recorded documentation of the message.

Quiz 5: Business Communication: Creating Delivering Messages That Matter

As President of Idyllic Air Cargo, Inc., Mack needs to communicate complex messages to a variety of people located in multiple offices around the country on a regular basis. The most effective communication channel is:

Which of the following is NOT a factor to be considered when analyzing your audience?

Today, Sol needs to tell Vinny something critical and complex about their jewelry business that could mean the difference between being in business and going out of business. Which channel of communication should Sol use?

_____ uses stateoftheart equipment to provide people in a variety of locations the opportunity to participate interactively in a presentation, while providing a high degree of channel richness.

Carl and Steve were listening to their manager, Liam, when he was presenting his longterm plans for their team. At the end of the meeting, Liam felt that Carl was a better listener than Steve. Which of the following is Steve most likely to have exhibited?

A communication channel that allows recipients to receive not only the words in the message but also to hear the tone of voice and see the body language of the sender is said to be a(n) :

The richness of a communication channel refers to:

Which of the following is NOT a recommended tip to pick the right words for effective communication?

The proper choice of a communication channel depends mainly on the:

Which of the following is a recommended tip to pick the right words for communicating effectively?

A(n) _____ should be used to deliver an important message to many people at the same time and experience the immediate response of the receivers of the message.

Samantha hadn't seen her business colleague in a few days and urgently required her opinion. Which of the following communication channels should Samantha use if she is going to use limited words and wants a relatively quick response?

A(n) _____ is the communication channel with the highest level of channel richness and is used to deliver complex and individualized messages.

Which of the following communication channels has the lowest degree of channel richness?

Which of the following is unlikely to improve one's listening skills?

A _____ is a preconception about members of a particular group.

One way to improve listening skills is by:

Due to an economic slowdown, Jamara, the CEO of Renington Limited is forced to make staff cuts. In order to deliver this information to the entire organization, which of the following communication channels should Jamara use?

The Orion Corporation has just received a new order of cleaning equipment. Jackson needs to communicate this information as well as inventory instructions to the twentyfive employees working in maintenance. In this case, Jackson should use a(n) _____

Chris has scheduled a meeting with Nancy, a friend, that he will have to postpone. To convey his message, Chris should _____.

Quiz 5: Business Communication: Creating Delivering Messages That Matter

As President of Idyllic Air Cargo, Inc., Mack needs to communicate complex messages to a variety of people located in multiple offices around the country on a regular basis. The most effective communication channel is:

Which of the following is NOT a factor to be considered when analyzing your audience?

Today, Sol needs to tell Vinny something critical and complex about their jewelry business that could mean the difference between being in business and going out of business. Which channel of communication should Sol use?

_____ uses state­of­the­art equipment to provide people in a variety of locations the opportunity to participate interactively in a presentation, while providing a high degree of channel richness.

Carl and Steve were listening to their manager, Liam, when he was presenting his long­term plans for their team. At the end of the meeting, Liam felt that Carl was a better listener than Steve. Which of the following is Steve most likely to have exhibited?

A communication channel that allows recipients to receive not only the words in the message but also to hear the tone of voice and see the body language of the sender is said to be a(n) :

The richness of a communication channel refers to:

Which of the following is NOT a recommended tip to pick the right words for effective communication?

The proper choice of a communication channel depends mainly on the:

Which of the following is a recommended tip to pick the right words for communicating effectively?

A(n) _____ should be used to deliver an important message to many people at the same time and experience the immediate response of the receivers of the message.

Samantha hadn't seen her business colleague in a few days and urgently required her opinion. Which of the following communication channels should Samantha use if she is going to use limited words and wants a relatively quick response?

A(n) _____ is the communication channel with the highest level of channel richness and is used to deliver complex and individualized messages.

Which of the following communication channels has the lowest degree of channel richness?

Which of the following is unlikely to improve one's listening skills?

A _____ is a preconception about members of a particular group.

One way to improve listening skills is by:

Due to an economic slowdown, Jamara, the CEO of Renington Limited is forced to make staff cuts. In order to deliver this information to the entire organization, which of the following communication channels should Jamara use?

The Orion Corporation has just received a new order of cleaning equipment. Jackson needs to communicate this information as well as inventory instructions to the twenty­five employees working in maintenance. In this case, Jackson should use a(n) _____

Chris has scheduled a meeting with Nancy, a friend, that he will have to postpone. To convey his message, Chris should _____.

_____ uses stateoftheart equipment to provide people in a variety of locations the opportunity to participate interactively in a presentation, while providing a high degree of channel richness.

Carl and Steve were listening to their manager, Liam, when he was presenting his longterm plans for their team. At the end of the meeting, Liam felt that Carl was a better listener than Steve. Which of the following is Steve most likely to have exhibited?

The Orion Corporation has just received a new order of cleaning equipment. Jackson needs to communicate this information as well as inventory instructions to the twentyfive employees working in maintenance. In this case, Jackson should use a(n) _____