A USbased company has outsourced its customer service department to a call center in India. Which of the following can the company expect from the call center?
A) Newer ideas
B) Better customer feedbacks
C) Higher efficiency
D) Reduced cost

Question

​A US­based company has outsourced its customer service department to a call center in India. Which of the following can the company expect from the call center?
A) ​Newer ideas
B) Better customer feedbacks
C) ​Higher efficiency
D) ​Reduced cost

Quizplus · Accepted Answer

Outsourcing customer service to a call center in India is generally done to reduce costs, as labor costs in India are typically lower than in the US. While the call center may provide some level of efficiency, newer ideas, or better customer feedbacks, these outcomes are not guaranteed and will depend on a variety of factors.

​A US­based Company Has Outsourced Its Customer Service Department to a Call

A USbased Company Has Outsourced Its Customer Service Department to a Call