Question 1

Which of the following statements explains why diversity makes good business sense?
A)Diversity increases an organization's retained earnings.
B)Diversity helps companies attract and retain talented employees.
C)Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination.
D)Diversity allows a company to act with economic responsibility.
E)Diversity eliminates glass ceilings.

Accepted Answer

Having a diverse workforce means a wider range of perspectives, experiences, and skills, which can lead to increased innovation, improved problem-solving, and better decision-making. This can help companies attract and retain talented employees who value diversity and want to work in an inclusive environment. Ultimately, this can lead to improved business performance and profitability.

Question 2

Resputile transports Co. has a policy of hiring people based on their talents. The management always ensure that they recruit people across various cultures and ethnicities irrespective of gender. This policy of Resputile transports is an example of _____.
A)affirmative action
B)diversity
C)proactive segmentation
D)multiculturalism
E)cultural disparity

Accepted Answer

The answer of Resputile transports Co. has a policy of...

Question 3

Unlike _____, which punishes companies for not achieving specific gender and race ratios in their work forces, diversity programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.
A)affirmative action
B)self­monitoring
C)diversity decrees
D)assenting action
E)federal agency monitoring

Accepted Answer

Affirmative action is the only option given that punishes companies for not achieving specific gender and race ratios in their workforces, while diversity programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences. The other options (B, C, D, and E) do not accurately reflect the purpose of diversity programs.

Question 4

U.S.-based Licenter & Co., a global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits Licenter & Co by _____.
A)creating discrimination benchmarks
B)requiring the centralization of all marketing and human resources activities
C)punishing those who have engaged in discrimination
D)​improving the quality of problem solving
E)eliminating glass ceilings

Accepted Answer

The answer of U.S.-based Licenter & Co., a global consultancy,...

Question 5

​Which of the following is an example of deep-level diversity?
A)​Age
B)​Gender
C)​Race
D)​Attitudes
E)​Physical capabilities

Accepted Answer

Deep-level diversity refers to differences in attitudes, values, beliefs, and personalities. Age, gender, race, and physical capabilities are examples of surface-level diversity that are more visible and easily observable.

Question 6

Companies in several industries are now waking up to the employment needs of women. They initiated several accommodations like flexible timings, work from home options to attract more women employees. This initiative is an example of _____.
A)disparity programs
B)continuous federal agency monitoring
C)poor codes of ethics
D)ethical ombudsmen on staff
E)diversity programs

Accepted Answer

This initiative is an example of diversity programs that aim to increase the representation of different groups, including women, in the workforce. These programs recognize the importance of diversity and inclusion in achieving organizational goals and creating a more equitable workplace. Disparity programs, continuous federal agency monitoring, poor codes of ethics, and ethical ombudsmen on staff are not relevant to this scenario.

Question 7

Which of the following actions can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?
A)Eliminating organizational plurality
B)Using internal loci of control
C)Creating a diversity program
D)Narrowing the span of management
E)Downsizing

Accepted Answer

Creating a diversity program is the best choice as it shows the company's commitment to respecting individual differences and promoting a positive work environment for all employees. This program can include training on cultural awareness and sensitivity, promoting diversity in the hiring process, and creating opportunities for employees from different backgrounds to interact and collaborate. Eliminating organizational plurality, using internal loci of control, narrowing the span of management, and downsizing do not necessarily address the issue of creating a positive work environment where individual differences are respected.

Question 8

With surface-level diversity, differences are immediately observable, easy to measure, and _____.
A)inconsistent
B)typically unchangeable
C)culturally specific
D)irrelevant to work behavior
E)time­activated

Accepted Answer

Surface-level diversity refers to differences that are immediately observable, easy to measure and typically unchangeable, such as age, gender, or race.

Question 9

Lawson wanted to learn ballet dancing, and he approached an institution which teaches ballet dancing. He was informed by the authorities that ballet dancing was solely for women and the institution did not enroll him. This is an example of discrimination in terms of _____.
A)organizational plurality
B)behavioral diversity
C)surface­level diversity
D)deep­level diversity
E)ego­driven heterogeneity

Accepted Answer

This is an example of discrimination based on surface-level diversity, which refers to differences that are immediately observable, such as gender, age, race or ethnicity. In this case, Lawson was discriminated against based on his gender, as ballet dancing is typically associated with females.

Question 10

_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
A)Cultural advantage
B)Affirmative differentiation
C)Diversity
D)Cultural proaction
E)Acculturation

Accepted Answer

Diversity refers to a situation in which there is a range of demographic, cultural, and personal differences among individuals in an organization or community. This can include differences in race, ethnicity, gender, age, religion, sexual orientation, and other factors. Diversity can be a strength for organizations that are able to effectively manage and leverage the potential of their diverse workforce and customer base.

Question 11

A true statement about diversity is that diversity _____.
A)diminishes business growth
B)increases litigation costs
C)reduces the ability to focus on customer needs
D)results in increased absenteeism
E)provides high­quality problem solving

Accepted Answer

Studies have shown that diverse teams provide high-quality problem solving and decision making due to the variety of perspectives and experiences. The other options are not true statements about diversity.

Question 12

Affirmative action programs are typically designed to _____.
A)create homogeneous diversity
B)eliminate organizational plurality
C)compensate for past discrimination
D)protect white, non­Hispanic Americans
E)guarantee diversity

Accepted Answer

Affirmative action programs are intended to counterbalance past discrimination by giving preferential treatment to groups that have been historically marginalized or disadvantaged. The goal is to achieve greater diversity and equality of opportunity.

Question 13

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates _____.
A)acculturation
B)diversity
C)affirmative action
D)cultural organization
E)organizational plurality

Accepted Answer

The factory illustrates "diversity" because it employs workers who speak a variety of languages, indicating a wide range of cultural backgrounds and experiences among its workforce.

Question 14

The fastest-growing population group in the United States is _____.
A)Vietnamese Americans
B)Hispanic Americans
C)African Americans
D)Asian Americans
E)Chinese Americans

Accepted Answer

According to the U.S. Census Bureau, Hispanic Americans are currently the fastest-growing population group in the United States.

Question 15

_____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.
A)Organizational plurality
B)Behavioral diversity
C)Surface­level diversity
D)Deep­level diversity
E)Ego­driven heterogeneity

Accepted Answer

Deep-level diversity consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors. This type of diversity is more complex and can lead to both positive and negative outcomes.

Question 16

​What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?
A)​Gender, personality, age, and values
B)​Physical capabilities, gender, race/ethnicity, and age
C)​Values, attitudes, personality, and gender
D)​Race/ethnicity, age, personality, and beliefs
E)​Gender, physical capabilities, age, and attitudes

Accepted Answer

Surface-level diversity refers to characteristics that are immediately observable, such as physical characteristics, and can lead to initial impressions and potential discrimination. The four dimensions of surface-level diversity that managers often use to form initial impressions are physical capabilities (such as height, weight, and attractiveness), gender, race/ethnicity, and age.

Question 17

When a German pharmaceuticals company decided to implement a diversity training program, its human resources managers did a research and discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." This discovery had to do with _____.
A)organizational plurality
B)behavioral diversity
C)surface­level diversity
D)deep­level diversity
E)ego­driven heterogeneity

Accepted Answer

This discovery relates to deep-level diversity, which involves differences in values, beliefs, and decision-making styles, rather than surface-level characteristics such as nationality or race. The observation about Americans' decision-making style reflects underlying cultural values and thought processes, which are aspects of deep-level diversity.

Question 18

​Which of the following is an example of surface-level diversity?
A)​Personality differences
B)​Gender
C)​Attitude
D)​Beliefs
E)​Values

Accepted Answer

Surface-level diversity refers to visible and easily measurable differences such as gender, race, age, and physical abilities. Out of the choices given, only gender is an example of surface-level diversity, as personality, attitude, beliefs, and values are deeper and more complex aspects of diversity that go beyond what is visible on the surface.

Question 19

_____ typically amount to more than 90 percent of employees' salaries.
A)Contribution margins
B)Turnover costs
C)Product obsolescence
D)Training costs
E)Employee pilferage

Accepted Answer

Turnover costs typically include expenses such as recruitment, hiring, and training of new employees, as well as indirect costs such as lost productivity and decreased morale among remaining employees. These costs can often amount to more than 90 percent of an employee's salary.

Question 20

How do companies typically fare when they are accused of discrimination and must go to court to defend themselves?
A)Potential employees cannot accuse a company of discrimination, but concerned employees can file a lawsuit on their behalf.
B)The money spent by companies for discrimination cases is very negligible.
C)Companies usually lose in local courts and win in appeals court.
D)Companies lose, on average, two­thirds of the discrimination cases brought against them.
E)Companies typically cannot justify the discrimination from a monetary standpoint.

Accepted Answer

According to studies and statistics, companies lose, on average, two-thirds of the discrimination cases brought against them.

Quiz 12: Managing Individuals and a Diverse Workforce

Which of the following statements explains why diversity makes good business sense?

Resputile transports Co. has a policy of hiring people based on their talents. The management always ensure that they recruit people across various cultures and ethnicities irrespective of gender. This policy of Resputile transports is an example of _____.

Unlike _____, which punishes companies for not achieving specific gender and race ratios in their work forces, diversity programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

U.S.-based Licenter & Co., a global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits Licenter & Co by _____.

​Which of the following is an example of deep-level diversity?

Companies in several industries are now waking up to the employment needs of women. They initiated several accommodations like flexible timings, work from home options to attract more women employees. This initiative is an example of _____.

Which of the following actions can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

With surface-level diversity, differences are immediately observable, easy to measure, and _____.

Lawson wanted to learn ballet dancing, and he approached an institution which teaches ballet dancing. He was informed by the authorities that ballet dancing was solely for women and the institution did not enroll him. This is an example of discrimination in terms of _____.

_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

A true statement about diversity is that diversity _____.

Affirmative action programs are typically designed to _____.

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates _____.

The fastest-growing population group in the United States is _____.

_____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.

​What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?

When a German pharmaceuticals company decided to implement a diversity training program, its human resources managers did a research and discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." This discovery had to do with _____.

​Which of the following is an example of surface-level diversity?

_____ typically amount to more than 90 percent of employees' salaries.

How do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

Which of the following is an example of deep-level diversity?

What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?

Which of the following is an example of surface-level diversity?