When the nurse answers the call light after a delay of 5 minutes, the angry patient says, "You made me wait an hour. I'm in pain and no one's willing to help me." What is the best response by the nurse?
A) "It's only been 5 minutes. What do you want?"
B) "Well, I'm here now. What is your problem?"
C) "I know it must have seemed like an hour. I'll bring your medication."
D) "I was attending to another patient who's really ill. I'll help you now."

Question

Quizplus · Accepted Answer

C) "I know it must have seemed like an hour. I'll bring your medication." is the best response as it acknowledges the patient's feelings and offers immediate assistance, demonstrating empathy and a commitment to care.

When the Nurse Answers the Call Light After a Delay