The patient says, "When I came to the hospital yesterday, everything got confused." What would be the best response by the nurse?
A) "What happened?"
B) "Yes, hospital admissions can be confusing."
C) "Are you confused now?"
D) "We really try to make admissions less stressful."

Question

Quizplus · Accepted Answer

The best response is to clarify the patient's statement by asking for more specifics about what went wrong. This will help the nurse identify any potential areas for improvement in the admissions process and demonstrate active listening to the patient's concerns.

The Patient Says, "When I Came to the Hospital Yesterday