Employees should be engaged by providing them with reasons and methods to satisfy customers and then rewarded for appropriate behavior.

Question

Quizplus · Accepted Answer

Engaged employees who feel a sense of purpose and understand how their job impacts customer satisfaction are more likely to provide good service. Rewarding them for appropriate behavior reinforces this positive behavior and encourages them to continue providing excellent customer service.

Employees Should Be Engaged by Providing Them with Reasons and Methods