Which of Crosby's Absolutes of Quality refers to the cost of poor quality?
A) The definition of quality is conformance to requirements
B) The performance standard is zero defects
C) The system of quality is prevention
D) The measure of quality is the price of nonconformance

Question

Quizplus · Accepted Answer

The measure of quality is the cost of poor quality, also known as the price of nonconformance. This refers to the financial impact of quality failures, including lost sales, rework, and warranty costs. By measuring the cost of poor quality, a company can identify areas for improvement and prioritize quality efforts.

Which of Crosby's Absolutes of Quality Refers to the Cost