The process of preparing to meet quality goals refers to which of Juran's Quality Trilogy?
A) Quality planning
B) Quality control
C) Quality improvement
D) This does not relate to any of Juran's Quality Trilogy

Question

Quizplus · Accepted Answer

The process of preparing to meet quality goals relates to Juran's Quality Planning, which is the first step in the Quality Trilogy. This step involves identifying customer needs, developing products and services that meet those needs, and establishing goals and plans to achieve a level of quality that meets or exceeds customer expectations.

The Process of Preparing to Meet Quality Goals Refers to Which