Separating customers in such a way that they are better directed to the appropriate service process is referred to as?
A) Complementary services
B) Reservations
C) Demand sorting
D) Pricing policies/promotions

Question

Quizplus · Accepted Answer

Demand sorting refers to the practice of identifying different types of customers and directing them to different service processes based on their needs and characteristics. This helps to tailor the service experience to each customer group and improves efficiency by reducing wait times and enhancing service quality. Complementary services, reservations, and pricing policies/promotions are all important components of service management, but they are not directly related to the process of demand sorting.

Separating Customers in Such a Way That They Are Better