Encouraging customers to use an ATM rather than coming into the bank is what type of capacity management technique?
A) Employee scheduling
B) Yield/revenue management
C) Self-service
D) Employee cross-training

Question

Quizplus · Accepted Answer

Encouraging customers to use an ATM rather than coming into the bank is an example of self-service, as it allows the customers to take care of their own transactions without the need for assistance from a bank employee.

Encouraging Customers to Use an ATM Rather Than Coming into the Bank