A grocery store that trains its self-stockers to also check out customers at the cash register is using what type of capacity management technique?
A) Employee scheduling
B) Yield/revenue management
C) Self-service
D) Employee cross-training

Question

Quizplus · Accepted Answer

The grocery store is employing employee cross-training by training self-stockers to also check out customers at the cash register. This is a way to optimize and maximize the employee's skills and knowledge, and at the same time, improve the store's operational efficiency.

A Grocery Store That Trains Its Self-Stockers to Also Check