According to the First Law of Service, customer perceptions/expectations may?
A) Not be based in reality
B) Vary considerably from one customer to the next
C) Not be based in reality and vary considerably from one customer to the next
D) The First Law of Service is unrelated to customer perceptions/expectations

Question

Quizplus · Accepted Answer

The First Law of Service states that customer perceptions are reality. Therefore, their perceptions may not be based on actual facts but rather on their own subjective experiences and expectations. Furthermore, each customer's perception may vary greatly based on their individual background, culture, and personal biases. Therefore, choice C is the best answer.

According to the First Law of Service, Customer Perceptions/expectations May