A customer that chooses not to join a queue because it is too long is?
A) Reneging
B) Balking
C) Jockeying
D) Neither reneging, balking, nor jockeying

Question

Quizplus · Accepted Answer

Balking refers to a customer who decides not to join a queue because of things like long queues, unattractive prices, and bad customer service. Reneging, on the other hand, means a customer who joins a queue but ultimately leaves it before reaching the front. Meanwhile, jockeying is a practice in which a customer hops between queues in the hope of getting served faster.

A Customer That Chooses Not to Join a Queue Because