________________ are locations where customers interact with company employees.
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Q105: The movement or transfer of work from
Q106: Work flow analysis might be used to
Q107: Office work flow management is primarily concerned
Q108: _ involves the use of employees from
Q109: Capacity sharing refers to finding uses for
Q111: Airlines might choose to sell more tickets
Q112: Differential pricing is viewed as intrinsically fair
Q113: Using customers as servers is referred to
Q114: Customers generally like to wait.
Q115: Overbooking is most often associated with yield/revenue
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