Using customers as servers is referred to as yield management.
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Q108: _ involves the use of employees from
Q109: Capacity sharing refers to finding uses for
Q110: _ are locations where customers interact with
Q111: Airlines might choose to sell more tickets
Q112: Differential pricing is viewed as intrinsically fair
Q114: Customers generally like to wait.
Q115: Overbooking is most often associated with yield/revenue
Q116: The line of visibility separates a customer
Q117: SCEM software is used to look at
Q118: The primary trade-off in capacity management for
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