Which of the following is an incorrect match of customer service performance measure type and measure?
A) Pre-transaction measure $\rightarrow$ Number of sales calls made
B) Transaction measures $\rightarrow$ Time to seat customer
C) Transaction measures $\rightarrow$ Percentage of shipments damaged
D) Post-transaction measures $\rightarrow$ Number of service requests

Question

Which of the following is an incorrect match of customer service performance measure type and measure?
A) Pre-transaction measure $\rightarrow$  Number of sales calls made
B) Transaction measures $\rightarrow$  Time to seat customer
C) Transaction measures $\rightarrow$  Percentage of shipments damaged
D) Post-transaction measures $\rightarrow$  Number of service requests

Quizplus · Accepted Answer

The Answer of Which of the following is an incorrect match of customer service performance measure type and measure?
A) Pre-transaction measure $\rightarrow$  Number of sales calls made
B) Transaction measures $\rightarrow$  Time to seat customer
C) Transaction measures $\rightarrow$  Percentage of shipments damaged
D) Post-transaction measures $\rightarrow$  Number of service requests

Which of the Following Is an Incorrect Match of Customer →\rightarrow→

Which of the Following Is an Incorrect Match of Customer $\rightarrow$