A professional that is hired to pose as a customer to assess customer service performance is a(n) ?
A) Imposter customer
B) Undercover shopper
C) Mystery shopper
D) Shopping spy
Correct Answer:
Verified
Q95: Percentage of customers complaining during transactions is
Q96: Order cycle time is what type of
Q97: Which of the following is an
Q98: Which of the following is an
Q99: What percentage (approximately) of quick-service firms use
Q101: It makes little sense to segment customers
Q102: Allowing another firm to perform customer service
Q103: Customer profitability can change over time.
Q104: The customer service process provides direction for
Q105: An internal customer service audit can identify
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents