A bank has discovered that their tellers receive vastly different ratings from a mystery shopper. This is an example of which characteristic of services?
A) Service quality varies from server to server
B) Services are intangible
C) Services cannot be inventoried
D) Service quality varies from company to company

Question

Quizplus · Accepted Answer

This scenario describes how different tellers within the same bank are delivering different levels of service quality, highlighting that service quality can vary from server to server.

A Bank Has Discovered That Their Tellers Receive Vastly Different