A performance measure that tracks warranty claims would be most likely to be useful for which of the eight key supply chain processes?
A) Demand Management
B) Product development and commercialization
C) Returns management
D) Order fulfillment

Question

Quizplus · Accepted Answer

Warranty claims are associated with returns management, as they involve the return of products that are covered by a warranty due to defects or other issues. This process involves managing the return of products, tracking and processing returns, and ensuring that customers are satisfied with the resolution.

A Performance Measure That Tracks Warranty Claims Would Be Most