Question 1

Describe how disruptions such as natural disasters or terrorism affect supply chains.

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Question 2

Provide a brief review of developments in operations management in recent years. Find at least one example of how one of these developments has impacted a company and its customers.

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Question 3

Consider your favorite restaurant. How does the restaurant effectively plan, organize, and control its value-creating activities?

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Question 4

A company's suppliers should be reevaluated _________.

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Question 5

Management of customer queues is most closely related to the __________ process.

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Question 6

A provider of outsourced logistics services is known as a __________?

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Question 7

Describe how a company might use some or all of the eight key supply chain processes to gain a competitive advantage. Provide a minimum of one specific example of a competitive advantage gained.

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Question 8

__________ the number of suppliers in a company's supplier base can lead to increased leverage on other suppliers and lower prices.

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Question 9

How does enhancing collaboration in a supply chain enhance the supply chain? Find an example or create a hypothetical example that demonstrates the enhancement.

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Question 10

How do the eight key supply chain processes drive successful process integration?

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Question 11

A bakery that serves a large geographic region is struggling with the delivery of its products in a timely manner to grocery stores and restaurants in its service area. Describe how the bakery might use order fulfillment practices to enhance its delivery service.

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Question 12

Describe the basic elements of a supply chain for a cell phone producer (e.g., Apple or Samsung). How does this supply chain differ from the supply chain for a clothing item such as a t-shirt?

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Question 13

A company that primarily sells an intangible product is most likely a _________ company.

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Question 14

Describe how a company can be difficult to classify as a services or goods company. Provide at least one example of such a company where that classification might be difficult.

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Quiz 1: Operations Management, Processes, and Supply Chain Management