Question 1

What technology allows Siri to understand you when you request a route to a location in a nearby city?
A) Artificial intelligence (AI)
B) Internet of Things (IoT)
C) Machine Learning (ML)
D) Natural language processing (NLP)

Accepted Answer

Natural language processing (NLP) technology allows Siri to understand the user's spoken request for a route to a location in a nearby city. NLP is a branch of AI that focuses on making computers understand and interpret human language. It enables Siri to process the user's words, recognize the intent behind them, and provide an appropriate response. IoT refers to the network of physical devices connected to each other and the internet, and ML is a subset of AI that involves using algorithms to learn from data and improve performance over time. While Siri may use these technologies to some extent, NLP is the most critical one for understanding and responding to voice commands.

Question 2

What special technology allows computers to perform the intense processing needed to perform machine learning?
A) PCI
B) ANN
C) NLP
D) IoT

Accepted Answer

ANN (Artificial Neural Networks) is a special technology that allows computers to perform the intense processing needed for machine learning. It is a biologically inspired system that is based on the structure and function of the human brain. ANN is capable of processing large amounts of data quickly and is capable of recognizing patterns in data. This makes it a powerful tool for machine learning. PCI (Peripheral Component Interconnect) is a standard for connecting devices to a computer, NLP (Natural Language Processing) is a technology that allows computers to understand and process human language, and IoT (Internet of Things) is a network of interconnected devices that can communicate with one another. While these technologies may be used in a machine learning system, they are not the primary technology that enables it to perform intensive processing.

Question 3

Which of the following requests to Alexa is most likely to get the desired result?
A) Play Journey.
B) Alexa, play Journey songs on Pandora.
C) Alexa, play Pandora music and include a lot of Journey songs.
D) Alexa, I like the Journey albums.Play some of those and make sure you use Pandora.

Accepted Answer

This request is specific enough to ensure that Alexa plays Journey songs on Pandora. The other options may not be clear or specific enough for Alexa to understand the user's desired result.

Question 4

Jerry has a problem with a package he just received-two items from his order are missing.Who should he contact to resolve the problem?
A) Shipping clerk
B) General manager
C) Customer service representative
D) Delivery driver

Accepted Answer

The customer service representative would be the best point of contact to resolve the problem of missing items from an order. They are responsible for handling customer inquiries, addressing concerns, and resolving issues related to orders or shipments.

Question 5

Hana just received a shipment of cleaning supplies for her coffee shop.What kind of transaction was this?
A) B2G
B) B2B
C) C2C
D) B2C

Accepted Answer

B2B stands for Business-to-Business, which refers to transactions between businesses. In this case, Hana's coffee shop, which is a business, received cleaning supplies from another business, making it a B2B transaction.

Question 6

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home.She's put a lot of time into this research paper.How can she make sure she won't lose access to it if something happens to her cloud storage space?
A) Encrypt the file before saving it to OneDrive.
B) Save two copies of the file in OneDrive.
C) Share the OneDrive folder with a friend.
D) Save a copy of the file on her local hard drive.

Accepted Answer

Saving a copy of the file on her local hard drive ensures that even if something happens to her cloud storage, she still has the document saved locally.

Question 7

Many chatbot services provide support to employees and management rather than to customers.

Accepted Answer

This is true. Chatbots can be designed to assist with various internal company tasks such as HR inquiries, IT support, or scheduling meetings.

Question 8

Rhea receives a text informing her that her credit card might have been compromised.The text asks her to confirm whether she made a purchase 15 minutes ago at a store that is over 2,000 miles away from her current location and that carries products she has never bought before.What technology was used to compare the purchase to Rhea's normal shopping habits and identify it as credit card fraud?
A) Data analytics
B) Chatbot
C) Robotic process automation
D) Natural language processing (NLP)

Accepted Answer

Data analytics was most likely used to compare the purchase to Rhea's normal shopping habits and identify it as credit card fraud. Data analytics uses algorithms and statistical models to analyze large amounts of data and identify patterns or anomalies, which can be used to detect fraudulent transactions.

Question 9

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money.Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Accepted Answer

The statement is false. Even if Layton processes fewer than a dozen credit card payments per year, he is still required to comply with the PCI DSS standards for handling his customers' payment information.

Question 10

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list.She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse.What is Sabrina's job role?
A) Hand picker
B) Receiving clerk
C) Freight mover
D) Shipping clerk

Accepted Answer

Sabrina's role involves inspecting received items to ensure they match the packing list, which is a key responsibility of a receiving clerk. Hand pickers physically select items for orders, freight movers transport items between locations, and shipping clerks handle the final steps of preparing items for shipment.

Question 11

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor.The car drives in different directions and is scored by the training algorithm based on how closely the car stays on the track.What kind of learning model is Janelle's car using?
A) Reinforcement learning
B) Unsupervised learning
C) Dataset learning
D) Supervised learning

Accepted Answer

Janelle is using reinforcement learning because the car is being scored based on its performance (staying on the track), and the algorithm is providing feedback to improve its performance in the future.

Question 12

Charlie's company makes custom-designed furniture.He purchases hardware for the furniture in bulk from a distributor in a nearby state.What kind of e-commerce platform does Charlie most likely use to order the hardware?
A) Online marketplace
B) Physical storefront
C) Social media
D) Online storefront

Accepted Answer

Charlie most likely uses an online storefront to order the hardware in bulk, as it is a convenient and efficient way to purchase goods. Online marketplaces and social media may not offer the same bulk ordering options, while a physical storefront would require Charlie to travel to the distributor's location.

Question 13

How can you get the attention of a personal assistant app on your phone?
A) Pause briefly before stating the command.
B) Complete the voice training process.
C) Say the wake word.
D) Reduce background noise.

Accepted Answer

To get the attention of a personal assistant app on your phone, you need to say the wake word specific to that app, such as "Hey Siri" or "OK Google".

Question 14

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home.What kind of cloud service can Lionel use to attend meetings with his remote coworkers?
A) Desktop as a Service
B) Video conferencing application
C) Cloud storage
D) Cloud-hosted training modules

Accepted Answer

Video conferencing applications allow remote coworkers to attend meetings virtually, reducing the need for travel and enabling more people to work from home. Desktop as a Service, cloud storage, and cloud-hosted training modules do not specifically facilitate virtual meetings between coworkers.

Question 15

Cloud computing and the Internet are two different technologies.

Accepted Answer

Cloud computing and the Internet are not the same. Cloud computing refers to using remote servers and other resources to store, manage and process data, while the internet is a network of interconnected computers and devices that allows communication and access to information.

Question 16

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations.What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?
A) Extended customer service hours
B) Personalized "About" page
C) High-quality product photos
D) Flexible return policies

Accepted Answer

Having high-quality product photos will allow customers to see the items in detail and make a more informed decision about whether or not to purchase. This can help to reduce the number of complaints about items not meeting expectations. Extended customer service hours, a personalized "About" page, and flexible return policies are all important aspects of a successful web store, but they may not directly address the issue of customers not knowing what to expect from their purchases.

Question 17

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text.Which marketing technique is Nadine benefiting from?
A) Unique selling proposition
B) Internet-native selling
C) Omnichannel strategy
D) E-commerce website

Accepted Answer

Nadine is benefiting from an omnichannel strategy, as she is able to access and compare deals from multiple channels, such as email and text. This strategy is focused on creating a seamless, integrated shopping experience across all channels for the customer.

Question 18

Alannah just purchased a smart lock for her front door.How can she connect her lock to the Internet so she can control the lock when she's away from home?
A) network cable
B) cellular connection
C) power cable
D) Bluetooth connection

Accepted Answer

The answer of Alannah just purchased a smart lock for...

Question 19

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride.The ride is waiting for him by the time he arrives in the lobby.What technology minimized Ian's wait time?
A) Natural language processing (NLP)
B) Artificial intelligence (AI)
C) Internet of Things (IoT)
D) Machine learning (ML)

Accepted Answer

Artificial intelligence (AI) is used in the Uber app to predict demand, allocate rides efficiently, and minimize wait times for users by optimizing the matching of drivers with ride requests.

Question 20

Josh is concerned about protecting his home while he's away on vacation.He wants to leave a radio playing music so it sounds like someone is home.However, he wants the radio to turn on and off at different times so it appears that someone is interacting with it.What IoT device will allow Josh to turn the radio on and off using the Alexa app on his smartphone while he's traveling?
A) Smart bulb
B) Smart security system
C) Smart lock
D) Smart plug

Accepted Answer

A smart plug will allow Josh to control the on and off switch of the radio using the Alexa app on his smartphone. He can set a schedule for when the radio turns on and off, making it seem more realistic that someone is home. Smart bulbs, smart security systems, and smart locks do not have the capability to control the power of an electrical device like a radio.

Quiz 9: Technology and Digital Ethics

What technology allows Siri to understand you when you request a route to a location in a nearby city?

What special technology allows computers to perform the intense processing needed to perform machine learning?

Which of the following requests to Alexa is most likely to get the desired result?

Jerry has a problem with a package he just received-two items from his order are missing.Who should he contact to resolve the problem?

Hana just received a shipment of cleaning supplies for her coffee shop.What kind of transaction was this?

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home.She's put a lot of time into this research paper.How can she make sure she won't lose access to it if something happens to her cloud storage space?

Many chatbot services provide support to employees and management rather than to customers.

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money.Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list.She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse.What is Sabrina's job role?

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor.The car drives in different directions and is scored by the training algorithm based on how closely the car stays on the track.What kind of learning model is Janelle's car using?

Charlie's company makes custom-designed furniture.He purchases hardware for the furniture in bulk from a distributor in a nearby state.What kind of e-commerce platform does Charlie most likely use to order the hardware?

How can you get the attention of a personal assistant app on your phone?

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home.What kind of cloud service can Lionel use to attend meetings with his remote coworkers?

Cloud computing and the Internet are two different technologies.

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations.What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text.Which marketing technique is Nadine benefiting from?

Alannah just purchased a smart lock for her front door.How can she connect her lock to the Internet so she can control the lock when she's away from home?

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride.The ride is waiting for him by the time he arrives in the lobby.What technology minimized Ian's wait time?