Which of the following communication characteristics is most important to achieving a healthcare organization's goals?
A) Managers focus on formal communication
B) Filter out the negative and amplify the positive
C) Open, trusting communication
D) Punitive measures to decrease complaints

Question

Quizplus · Accepted Answer

Managers spend as much time on informal communications as they do on formal communications to gather data about the day-to-day operations. Managers should seek out complaints, concerns, and disagreements in order to improve operations. Their role should be more consultative than punitive. An open, trusting environment promotes messages received as intended and decreases suspicions.

Which of the Following Communication Characteristics Is Most Important to Achieving