To ensure consistent quality, McDonald's gives detailed instructions for how to deliver services in its restaurants.This approach to service illustrates a benefit of applying role and script theory.

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Role theory emphasizes the importance of clearly defining and communicating roles, as well as the expected behaviors and actions associated with those roles. McDonald's uses detailed instructions to ensure that all employees understand their roles and the specific tasks they are responsible for, which helps to ensure consistent quality in service delivery. Similarly, script theory emphasizes the importance of providing clear guidelines and expectations for specific situations, which McDonald's also does through its detailed instructions for service delivery.

To Ensure Consistent Quality, McDonald's Gives Detailed Instructions for How