Critical incidences can occur both pre- and post-consumption as well as during the process of delivery.

Name: Critical incidences can occur both pre- and post-consumption as well as during the process of delivery.
Brand: Quizplus
Rating: 4.9 (44 reviews)

Question

Quizplus · Accepted Answer

Critical incidences can occur at any stage of the service encounter including pre- and post-consumption as well as during the process of delivery. Examples include issues with scheduling an appointment, a problem with the product or service, or a billing error.

Critical Incidences Can Occur Both Pre- and Post-Consumption as Well