In the framework for service design, 'increased perception of control' is provided by which service redesign concept?
A)Bundled the service
B)Direct service
C)Self-service
D)Pre-service
E)Physical service

Question

Quizplus · Accepted Answer

Self-service allows customers to have more control over their service experience, as they are able to perform tasks themselves without relying on a service provider. This can lead to an increased perception of control and satisfaction for the customer.

In the Framework for Service Design, 'Increased Perception of Control