Which of the following best describes a service shop?
A) High degree of personal interaction and customisation, low in labour intensity
B) High degree of personal interaction, customisation and labour intensity
C) Low degree of personal interaction and customisation but high in labour intensity
D) Low degree of personal interaction, customisation and labour intensity
E) Low degree of personal interaction, high degree of customisation and labour intensity
Correct Answer:
Verified
Q17: Bills for services should NOT be:
A)timely
B)accurate
C)illegible
D)complete
E)itemised
Q18: Delivery _ concern the place and manner
Q19: Which of the following is NOT a
Q20: In Levitt's 'total product concept' the basic
Q21: If required, an airline offers special meals
Q23: According to Ulrike de Brentani (2000) there
Q24: The process of reengineering involves _ processes
Q25: Which of the following is NOT a
Q26: Which of the steps in the planning,
Q27: In the framework for service design, 'increased
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