Which of the following is NOT a supporting service in Lovelock's 'Flower of Service'?
A)Consultation
B)Hospitality
C)Safekeeping
D)Exceptions
E)Technical facilitation

Question

Quizplus · Accepted Answer

Lovelock's 'Flower of Service' model includes core and supplementary services that enhance the value of the core service. The supplementary services are divided into facilitating services (information, order-taking, billing, payment) and enhancing services (consultation, hospitality, safekeeping, exceptions). Technical facilitation is not listed as part of Lovelock's model, making it the correct answer.

Which of the Following Is NOT a Supporting Service in Lovelock's